Terms and Conditions

Rates:
Prices are in New Zealand dollars and include all use of facilities including outdoor baths and catching fish. Prices also include 15% GST.

Arrival and departure times:
Check-in time is 3pm.
Check out time is 10:00am.

Child policy:
Unfortunately we cannot allow children under the age of 12 years stay here at HTC. Due to the surroundings of water we want to keep everyone safe.

We do allow babies at the chalets.

Animal policy:
As much as we love animals we please ask that you do not bring them to HTC due to surrounding farms with livestock and our own wondering pets around the property.

Lake policy:
We ask that you please do not swim in our lake it is weedy and we do not want our guests getting duck itch from the wildlife. We also do not want to be held responsible for any water accidents.

Cancellations and refunds:
Cancellation within 30 days of arrival date: 50% of the total booking price will be charged.
Cancellation within 7 days of arrival date: 100% of the total booking price will be charged.
HighTree Chalets reserves the right to cancel a booking at any given time due to unforeseen circumstances. In this case 100% of the booking will be refunded back to you.

Liability:
HighTree chalets will not be held responsible for any loss of belongings to the guest.
HighTree Chalets will not be held responsible for any medical problems that occur before, during or after the guests stay.
Should any dispute arise, such dispute will be governed. By the laws of New Zealand.